What are your products?
Our products are premium cacao fruit juice drinks made from sustainably sourced ingredients. They are a unique and refreshing taste experience, capturing the essence of the cacao fruit. It’s a great drink with plenty of nutritious benefits, but its also complex. A bit like a good wine, but then of course our drink is alcohol free.
What ingredients are used in your products?
We only use 2 ingredients: cacao fruit pulp and water. We do not add any sugar or other ingredients or additives.
Are your products suitable for specific dietary requirements?
Yes, our products are vegan-friendly, gluten-free, and free from artificial additives or preservatives. They are suitable for individuals following various dietary preferences and restrictions.
Where are your products sourced from?
We source our cacao fruit from a large cooperative in Ecuador who adhere to ethical and sustainable practices. We continuously are looking for ways to improve our work in the supply chain, or to work with more partners. Our commitment to quality extends from sourcing to production, ensuring that our products meet the highest standards.
How should your products be stored?
To maintain freshness and quality, we recommend storing our products in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within 48 hours for the best taste experience.
How can I best use your products?
In so many ways! You can drink it on its own or mix it in a cocktail or mocktail. On this website you can find several recipe ideas. Tried cacao fruit ice-cream once?
How long do your products last?
Our products have a shelf life of at least one year from production, ensuring that you can enjoy them at their peak freshness. Please refer to the expiration date printed on the bottle cap for a specific date.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale pricing for retailers and bulk purchasing options for customers interested in larger quantities. Please contact us for more information on wholesale opportunities and pricing.
What is your shipping policy?
We strive to provide fast and reliable shipping to our customers. Our shipping policy includes options for standard and expedited shipping, with delivery times varying based on location. Shipping costs and delivery options are displayed at checkout.
What is your return and refund policy?
We hope you’ll be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within two days of receipt for assistance. We offer returns, exchanges, or refunds on eligible products, subject to our return policy terms and conditions.
How can customers contact you for further assistance?
Customers can reach out to us via email at hello@pachadecacao.com or through the contact form on our website. You can also reach out via chat. We’ll get back to you as soon as possible, no longer than 2 working days.
Do you offer subscription or auto-replenishment options?
Not yet! If you’re interested in this, please contact us on hello@pachadecacao.com, and we’ll happily set it up.